Blakley's Scores High with Our Customer's Satisfaction

• 95% of our customers said they would definetely or probably choose Blakley’s again
• 90-95% of our customers were "very satisfied" with our sales staff’s professionalism, helpfulness, and product knowledge.
• 86-87% of our customers were "very satisfied" with the communication from our sales staff and installation scheduling office.
• 95% of our customers were "very satisfied" with the timeliness, courtesy and appearance of our measuring personnel.
• 86% of our customers were "very satisfied" with the timeliness of the installation.
• 87-93% of our customers were "very satisfied" with the appearance and courtesy of our installation crews and the quality of our installation.
• 84-91% of our customers were "very satisfied" with the displaying of our products, selection, and quality.
• 95% of our customers were "very satisfied" with the cleanliness of our showroom.

Results based on returned surveys of all customers purchasing in 2006.

Here are some actual customer comments:

• Oct. 2006 - Doreen from Carmel writes:
  "I was aware of Blakley's good reputation, but I assumed the prices would be higher. The sale got me in the door. Then I was impressed with how nice the salespeople were. The selectionwas good and the prices were competitive. Excellent service from beginning to end."
• May 2006 - Jacqueline from Noblesville writes:
  "Thank god for stores like yours so the customer has the opporunity to expect expert service in a time when most people don’t care".
• April 2006 - Mrs. Zimmerman from Indianapolis writes:
  "I was very pleased with everything, especially your installers. I am a first time customer and will certainly use Blakley’s again and recommend them."
• March 2006 - Lisa from Fishers writes:
  "Our sales person Gayle was excellent. Randy and crew of installers were very respectful of my family and home. When we discovered that we had a big prbolem with the initial flooring, Janet, Ralph and Allen were all very responsive and did an excellent job in not only making us satisfied customers, but customers who were thrilled with Blakley’s."
• Jan. 2006 - Piero from indianapolis writes:
  "I understand you cater toward high-end products. Thank you for taking time out for a low-end builder grade installation. You saved me from having to deal with Buddy’s carpet."
• Aug. 2006 - Rick from Anderson writes:
  "We were very impressed with our entire Blakley’s experience"
• April 2006 - Sandra from Indianapolis writes:
  "Julie VanWinkle was extremely accomodating each and every time I either called or walked in on her. I loved her professionalism, knowledge, and suggestions. She made this a very pleasant experience for us. I was a tough customer!"
• Aug. 2006 - Angie from Carmel writes:
  "Very good with follow up and minor problem corrections. Excellent and painless experience. Would highly recommend to anyone in need of new floor covering."
• Oct. 2006 - Shelley of Fishers writes:
  "Jennifer was of tremendous assistance with product selection and advice. We were also very pleased with the installers. Everything went very smoothly and looks great!"
• April 2006 - Doug and Carol from Greenwood write:
  "Salesperson, angie, great to work with. Installation crew was polite and explained the process thoroughly and cleaned up after work was completed."
• Aug. 2006 - Mary Alice from Indianapolis writes:
  "Your sales woman Judy Martin is outstanding in her knowledge of the carpeting, padding, installation, etc. The two young men who did the work at the condo were wonderful!"

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